Certification body - Berlin Cert GmbH

We need your feedback! Please help us to continuously improve our services.

(FB_258, Rev. X)

Company:*

Order Number:

Ticket number:

1. Communication*

Account Manager*

1 - very good

2

3

4

5 - insufficient

Auditor*

1 - very good

2

3

4

5 - insufficient

Reviewer technical documentation*

1 - very good

2

3

4

5 - insufficient

not applicable

Investigator clinical evaluation*

1 - very good

2

3

4

5 - insufficient

not applicable

2. Consideration of the special features of your company*

1 - very good

2

3

4

5 - insufficient

3. Practical interpretation of standards and regulations

1 - very good

2

3

4

5 - insufficient

4. Time management

Audit

1 - very good

2

3

4

5 - insufficient

CEAR

1 - very good

2

3

4

5 - insufficient

not applicable

TDAR

1 - very good

2

3

4

5 - insufficient

not applicable

5. Added value of the audit for your company

1 - very good

2

3

4

5 - insufficient

6. Ability to motivate and inspire

1 - very good

2

3

4

5 - insufficient

7. Informative value of the final report

1 - very good

2

3

4

5 - insufficient

8. How would you rate your Berlin Cert customer service in terms of*

Information and support before the audit is carried out*

1 - very good

2

3

4

5 - insufficient

Meeting agreed deadlines*

1 - very good

2

3

4

5 - insufficient

Competence of your contact persons*

1 - very good

2

3

4

5 - insufficient

Meaningfulness / comprehensibility of our documents (offer, contract, invoice)*

1 - very good

2

3

4

5 - insufficient

9. What additional information / support do you need before the audit?

10. Website

Visual impression and information content

1 - very good

2

3

4

5 - insufficient

Relevance for you as a customer

1 - very good

2

3

4

5 - insufficient

11. Which additional offers on the Internet would you like to see?

12. How would you rate*

The fulfillment of your expectations of our services*

1 - very good

2

3

4

5 - insufficient

13. What did you particularly like? We would be delighted to receive your personal statement!

14. What do you think could be improved?

Security query (Kopie)* Please add 3 and 8.

Your opinion on your order at our certification body